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The most common sources of card declined error messages are:
Number Entry (Reason Codes 34, 37, 48, 49)
Please check these carefully:
1) Verify that the correct card type is selected.
2) Blank out the entire credit card number area. Completely re-enter the
full number making sure that no spaces or dashes are entered.
3) Re-enter the CVV(II) number and carefully verify both fields
of the expiration date.
Duplicate Transaction (Reason Code 4)
The transaction attempt is identical to the previous transaction
attempt.
Non-Matching Billing Address (Reason Code 23)
Please note these points:
1) The address you enter in the "Payment Information" section must
match the billing address on file with your credit card issuer. The payment
address and the shipping address, however, may be different from one another.
2) If you make a revision to the payment address, be sure that the "Same
As Shipment" checkbox is unchecked.
3) The most important payment address entries are: the street number (a
P.O. box is acceptable) and the zip code. At least one of these must
agree with the credit card issuer's records.
If you review your credit card activity online, a
pre-authorization charge may appear for each transaction you submit. However,
declined pre-authorizations are immediately voided and will not debit your
card or appear on printed statements.
Please close this window to return to the Payment Information page.
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